What We Collect and Why We Hold It
When you open an account with us, we collect the details you provide at registration — name, contact information, and payment method identifiers such as your JazzCash mobile number or Easypaisa account reference. We use this to verify your identity, process deposits and withdrawals, and keep
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your wallet history accurate. When you make a Raast transfer or a bank debit card payment, the transaction reference is logged against your account for reconciliation and dispute resolution. We also collect device and session data — browser type, IP address, and login timestamps — to
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detect unauthorised access and keep your account secure. We do not sell your personal data to third parties. Data is retained for as long as your account is active and for the period required under applicable law in eligible regions. Where local law in Pakistan requires
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us to hold records for a defined period after account closure, we comply with that requirement. Availability of our services depends on local law and is accessible only where local law permits. If you have questions about how a specific data point is used, our support
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team can walk you through it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.